Shipping Time & Returns

Orders will ship within 10 business days. If we cannot ship within 10 business days, we will notify you as soon as possible. Sorry, we do not offer rush service at this time.  Delays by shipping companies are beyond our control and will not be subject to returns or refunds.  We encourage you to order as early as possible if you have a definite "need by" date.  Delays are especially likely during the Christmas season.

Returns: All sales are final.  In order to keep our costs down, which keeps your prices low, we do not offer refunds or returns for any reason other than spelling errors on OUR part.  All medals are industry standard, high quality products - not factory seconds, cut-rate materials, obsolete items, etc.  Shipping damage to medals and ribbons is virtually impossible, but should damage occur, it is the customer's responsibility to resolve the issue with the shipping company.

For spelling errors on our part, contact us at the address shown on your sales receipt for replacement labels at no charge.  You MUST include your name, address, phone number, email address, order number, items ordered and specify the error(s).