We make every effort to get your order right the first time. In the rare event there is a problem, you can contact us at the address shown on your sales receipt. In general, all sales are final. We do not offer returns for any reason, so make sure you want the item before placing an order. Spelling errors on your part are your responsibility, so please triple check your spelling. If you have made an error, you can order replacement labels without having to re-order medals. For spelling errors on our part, please contact us at the address shown on your sales receipt, which is contact4hpm (at symbol) halfpricemedals (dot) com. Once again, we do not staff correspondence with live personnel in order to keep our costs down and your prices low. You MUST include your name, address, phone number, email address, order number, items ordered, and very specific instructions as to what the errors are. If sending handwritten instructions, writing MUST be legible. We can't fix it if we can't read it.